Online Help Manual
Online Help Manual - Part One
Welcome to our Hosting Services

Policies and Service Guidelines
Content
Traffic Guidelines
CGI Scripts
Chat Rooms
Background Running Programs
IRC
Commercial Advertising - Email
Server Abuse
Refusal of Service
Thank-you for choosing our hosting services. We employ dozens of Dual Pent II 266 and 350 mghz pentium based computers, all utilizing the world famous Apache web server and a customized version of Redhat 4.2 Linux. We connect to the internet through a full T3 connection that runs into NAP's Dual OC3 backbone connections. Each server is monitored 24X7 and all employ advanced system monitors capable of notifying staff members anytime a problem may arise. If you should have any questions use the contact emails below.

For support questions, always include your domain name or user ID and a full description of the problem including any "error messages".

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Content:
All services may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secrets and other statutes. The subscriber agrees to indemnify and hold us harmless from any claims resulting from the use of the service which damages the subscriber or any other party.
 
Note: Pornography, nudity and sex-related merchandising are prohibited on all servers. This includes sites that may infer sexual content, or link to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to our servers or any other server on the Internet. Links to such materials are also prohibited. We will be the sole arbiter as to what constitutes a violation of this provision. As such, any violation will result in immediate deactivation of services without a refund.
In addition any site selling or promoting Bulk email services or software is not allowed
Examples of non-acceptable content or links:
  • Pirated software
  • Hackers programs or archives
  • Warez Sites
  • Irc Bots
  • Mp3
We will be the sole arbiter as to what constitutes a violation of this provision.

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Traffic Guidelines:
The traffic allowance provided, even on the value non-virtual account is 10 times more than the average user needs.  Each gig of transfer is equal to approximately 100,000 hits.
 
95% of our customers don't even come close to using this much website traffic allowance, but it's there if you need it. However, if you find yourself needing above the generous website traffic allowance, then additional data transfer cost of $25 per 1000 MB per month, over the traffic allowance will apply.
CGI Scripts:
Each account comes with its own cgi-bin. You are free to use any CGI scripts you wish, however we reserve the right to disable any CGI script that effects normal server operation.

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Chat Rooms:
We do not allow clients to install their own chat rooms. These tend to be large system hogs and we cannot allow it as an account option. We do provide a choice of Java chatrooms for a small extra charge that will more than fill your needs and run without hindering the performance of the machine for others. You are limited to one chatroom on your domain.
Background Running Programs:
We sometimes allow programs to run continually in the background. These are considered on a one to one basis and an extra charge will be incurred based on system resources used and operational maintenance needed.
IRC:
We currently do not allow IRC or IRC bots to be operated on our servers.

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Commercial Advertising - Email:
Our servers are NOT to be the source, intermediary, or destination address involved in the transmission of spam, flames, or mail bombs. Your domain is not to be referenced as originator, intermediary, or reply-to address in any of the above. Advertising sites on other servers which in turn contain links to a domain on our servers is prohibited. We consider "spam" as any mass unsolicited message in the mediums of Newsgroups and Email. If you are found to have spammed, then we will immediately, without warning, disable your domain. In addition, we will impose a $100 penalty for each spam policy violation. We reserve the right to refuse or cancel service to known spammers. Lastly, we reserve the right to determine what violates this policy.
 
As such, any violation will result in immediate deactivation of services without refund.

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Server Abuse:
Any attempts to undermine or cause harm to a server is strictly prohibited.
Refusal of Service:
We reserve the right to refuse or cancel service at our sole discretion.

Failure to follow any term or condition will be grounds for immediate account deactivation without refund.

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